Privacy Policy

Privacy Policy

 

Effective Date: 17 February 2025

 

1. Introduction

 

This Privacy Policy applies between you, the User of this Website, and Battersea Square Vets, the owner and provider of this Website.

 

At Battersea Square Vets, we take the privacy of your information very seriously. This policy explains how we collect, use, and protect your Data when you use our Website. Please read it carefully.

 

2. Definitions and Interpretation

 

In this Privacy Policy:

• “Data” refers to all information you submit to Battersea Square Vets via the Website, including personal details.

• “Cookies” are small text files placed on your device when you visit certain parts of the Website. (See Section 10. Cookies for details.)

• “Data Protection Laws” refer to any applicable law relating to Data processing, including the UK GDPR and related regulations.

• “GDPR” means the UK General Data Protection Regulation.

• “Battersea Square Vets”, “we”, “us”, or “our” refers to Battersea Square Vets, located at 7-8 Battersea Square, London, SW11 3RA.

• “User” or “you” refers to any third party who accesses the Website, except those employed by Battersea Square Vets or providing services on our behalf.

• “Website” refers to www.batterseasquarevets.co.uk, including any sub-domains unless expressly excluded.

 

3. Scope of This Privacy Policy

 

This Privacy Policy applies only to the use of our Website. It does not cover third-party websites that may be linked on our site.

 

As the Data Controller, Battersea Square Vets determines how and why your Data is processed.

 

4. Data We Collect

 

We may collect the following personal Data:

• Name

• Contact details, such as email address and phone number

 

5. How We Collect Data

 

We collect Data in two ways:

1. Data provided by you, such as when you:

• Contact us via the Website, phone, WhatsApp, post, or email

• Register for an account

• Make payments

• Subscribe to marketing communications

2. Data collected automatically, including:

• IP address, visit times, and browsing behaviour to improve our Website

• Cookies, as detailed in Section 10. Cookies

 

6. How We Use Your Data

 

We use your Data for:

• Internal record-keeping

• Improving our services

• Processing payments

• Communicating with you

 

Our legal basis for processing your Data includes contractual necessity (when you register with us) and legitimate interests (where applicable).

 

7. Who We Share Your Data With

 

We only share your Data with:

• Our employees, agents, and professional advisors, to provide the best veterinary care for your pet.

 

8. How We Keep Your Data Secure

 

We use industry-standard security measures, including:

• Password-protected accounts

• Secure servers

 

If you suspect misuse, loss, or unauthorized access to your Data, contact us immediately at hello@batterseasquarevets.co.uk.

 

For online security guidance, visit Get Safe Online.

 

9. Data Retention

 

We retain your Data only as long as necessary, unless required by law for legal, tax, or regulatory purposes.

 

If you request Data deletion, it may still persist in backups for compliance reasons.

 

10. Your Rights

 

You have the right to:

• Access your Data (request copies or updates)

• Correct inaccurate Data

• Request Data deletion

• Restrict or object to Data processing

• Request Data portability

 

To exercise these rights, contact us at hello@batterseasquarevets.co.uk.

 

If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

 

11. Links to Other Websites

 

We are not responsible for the privacy practices of external websites linked on our Website. Please read their privacy policies before providing any Data.

 

12. Cookies

 

We use Cookies to improve your experience. By using our Website, you consent to their use.

 

Types of Cookies We Use

​

Strictly Necessary Cookies: Enable site functionality, such as logging in and payments

Analytical/Performance Cookies: Track visitor usage to improve website performance

Functionality Cookies: Identify returning users and analyze traffic patterns

 

You can disable Cookies via your browser settings, but some site functions may not work correctly.

 

For details on Cookies and how to manage them, visit aboutcookies.org.

 

13. General

• You may not transfer your rights under this Privacy Policy.

• If any provision is invalid, the rest of the policy remains effective.

• This policy is governed by English and Welsh law, and disputes will be handled in their courts.

 

14. Changes to This Privacy Policy

 

We may update this policy from time to time. Changes will be posted on this page, and continued use of our Website means you accept the updated terms.

 

For questions or concerns, contact us at:

Email: hello@batterseasquarevets.co.uk